Frequently Asked Questions
Everything buyers usually ask before placing an order — payments, shipping, customs, warranty and authenticity.
Yes. We source through authorized channels and verify every part before shipping — serial checks, original packaging and condition disclosure. We publish our verification approach openly and provide photos on request.
Bank transfer (T/T), letter of credit (L/C) for larger orders, and for smaller orders PayPal or platform escrow can be arranged. Payment terms are confirmed in the quote.
In-stock items ship within 24–48 hours. Express courier (DHL/FedEx/UPS) typically arrives in 2–5 business days worldwide; air freight 5–10 days; sea freight 20–40 days depending on destination.
We provide complete export documentation (invoice, packing list, certificate of origin). Depending on the delivery term, import duties are either prepaid (DDP) or handled by the buyer (EXW/FOB/DAP). Your quote states this clearly.
New products carry a 12-month warranty from delivery. Legacy/refurbished parts are covered per condition stated in the quote. See our terms page for details.
Yes — obsolete parts are a specialty. Send the MLFB from the nameplate and we will check global stock, confirm condition and, if unavailable, propose a verified replacement.
Yes. Our engineers assist with CPU selection, drive sizing, network design and replacement recommendations — free of charge with your inquiry.
Yes, genuine Siemens software licenses are available. Include the exact article number from the Siemens order list in your inquiry so we can quote correctly and confirm version compatibility.
No — we are an independent distributor. SIEMENS® is a trademark of Siemens AG. We clearly separate our identity from Siemens and use product names/order numbers only for identification.